Returns, exchange & refunds
We want you to love what you receive. If something isn’t right, here is how we make it right.
Last updated 13 November 2026
Return window
You can request a return or exchange within 7 days of delivery. Items must be unused and unwashed, with all tags and the original packaging.
What can be returned
- Sarees with an unstitched blouse piece — return or exchange (falls and pico finished by us do not affect this).
- Kurtis — size exchange, or return.
What cannot be returned
- Sarees with a stitched or custom blouse (these are made to your measurements).
- Items that have been worn, washed, altered or damaged after delivery.
Damaged, defective or wrong item
Tell us within 48 hours of delivery with photos (and the unboxing video if you have one). We will arrange a free pickup and send a replacement or a full refund.
How to request a return
Contact us with your order ID from the email or phone you ordered with. We arrange a reverse pickup where available; otherwise we will share the address to send the parcel to and reimburse reasonable courier costs for defective items.
Refunds for Cash on Delivery orders
Because you paid in cash, refunds are made by UPI or bank transfer to an account you nominate, within 7 working days of the returned item passing our quality check. We will never ask for your card details, PIN or OTP to process a refund.